Free Returns

We understand your personal situation is ever evolving. This is why if for any reason you change your mind within 30 days of your purchase, we will take it back and refund you 100% of the product value. All returns must meet the following criteria:
 
•         Item has not been used
•         Item must be in original packaging
•         Customer must request return authorization
 
The condition of the item(s) you buy is covered by our Customer Satisfaction Guarantee.  In fact, our products are guaranteed in every way! We pride ourselves in making certain that you'll be satisfied with every purchase you make on Chefmix.ca, and if you are not, we promise to make it right - we're happy to accept your exchange or return.
 
RETURNS POLICY
 
For hygiene reasons, the item being returned must be unused and to ensure this it must be in its original packaging – all returned items will be inspected upon receipt and refunds will be processed after inspection. All delivery costs associated with returning the merchandise to Chefmix.ca will not be covered by ChefMix.ca. In the exceptional case that you receive an item that is defected or damaged, we will send you a replacement at our expense; however we will request the item be sent back or a photo be sent of the damaged item(s). In such event please contact us via email at info@chefmix.ca, and please state your order number. All damaged or defective items must be reported within 10 days of receiving the order.All purchases from Chefmix.ca may be returned or exchanged by mail only and by filling out the online Return Authorization Form.
 
Returns Procedure:
 
1. Complete a Return and Exchange Form available online at Chefmix.ca 
 
2. Once you’ve completed and submitted the Return Authorization Form you will be issued an "RMA" number.
 
3. Please print the RMA form and include it in the retuned item package.
 
Chefmix.ca returns may take up to 10 business days to process.
 
ORDER CANCELLATION
 
Chefmix.ca begins de order preparation process as soon as your order is received. Since orders are shipped on average within 72 hours, please make sure to contact us as soon as possible in the event that you wish to cancel an order.  
 
Please contact customer service either by email at info@chefmix.ca or phone 514-225-3345.